Overview
PlayLive Privacy Policy explains how personal data is collected, checked, stored, shared, and protected. By opening an account, entering details, making payments, or using the platform, you agree that PlayLive may process your data for account management, KYC, security, responsible gambling, and legal compliance.
PlayLive Data Controller Information
PlayLive is operated by Gleneagles B.V. and works under the Curaçao Gaming Authority. Because the platform runs at playlive.co.za, its privacy and account controls apply to the South African market served by the site. The main legal basis for collecting data is the registration contract between you and PlayLive. Licensing rules also require compliance actions such as:
- KYC
- AML controls
- Age verification
- Fraud prevention
| Detail | Information |
|---|---|
| Operator | Gleneagles B.V. |
| Company number | 158256 |
| Registered address | Willemstad, Curaçao |
| Licensing authority | Curaçao Gaming Authority |
| Licensing jurisdiction | Curaçao under the LOK framework |
| Licence number | OGL/2024/1242/0772 |
| Licence granted | 03/10/2025 |
| LOK effective date | 12 November 2025 |
Personal Data Collected By PlayLive
PlayLive collects personal data in several ways. You give some details when you register, log in, verify your account, contact support, or request a withdrawal. Technical information is collected automatically during normal site use. On the South African site, this links account activity with login patterns, device use, and payment behaviour. PlayLive can also receive information from external partners involved in payments, verification, and security reviews.
| Data source | Examples of collected data |
|---|---|
| Data you provide directly | Name, contact details, date of birth, identity documents, proof of address, payment method proof |
| Data collected automatically | IP address, browser, device type, session details, activity on the platform |
| Data received from third parties | Payment provider data, verification results, security partner checks |
Why PlayLive Processes Your Data
PlayLive uses your data to confirm that you can legally use the platform and manage your account safely. Since the age requirement is 18+, identity and eligibility must be reviewed before full access to gambling services. KYC is also required before your first withdrawal. South African players meet this requirement at payout stage, before money can leave the PlayLive account.
PlayLive uses player data for these main purposes:
- Account eligibility checks
- KYC and AML compliance
- Customer support
- Platform improvement
- Responsible gambling monitoring
- Fraud prevention
- Secure payment handling
Before your first payout, PlayLive may ask for several verification documents:
- ID
- Proof of address
- Payment method proof
- Source of funds or bank statements if requested
How PlayLive Protects Your Data
PlayLive protects player data through technical and organisational security controls. The platform uses data protection measures to reduce the risk of unauthorised access, misuse, or account interference. 3D Secure supports safer card payments, so PlayLive payment review fits the card-verification flow South African players may meet during deposits. Access is limited to staff and partners who need the information for their role.
PlayLive security measures include:
- Encryption standards
- Network security measures
- Access controls
- Continuous monitoring
- Dedicated security team review
- 3D Secure payment checks
Security work also supports fair and stable gameplay. PlayLive states that RNG testing is performed by accredited laboratories, adding another trust signal around platform integrity.
PlayLive Data Retention Rules
PlayLive keeps player data for as long as it is needed for account operation, legal compliance, licensing duties, dispute handling, AML controls, and responsible gambling records. You can update or remove some account information inside the account area. Other records stay longer because gambling operators must keep KYC, payment, transaction, and compliance data. At withdrawal stage on playlive.co.za, KYC approval is required before the first payout.
| Data type | Retention approach |
|---|---|
| Account preferences | Can often be changed or removed by you inside the account area |
| Technical and session data | May be deleted automatically when no longer needed |
| KYC records | Kept when required for licensing, AML, and identity checks |
| Payment and transaction records | Retained for compliance, dispute review, and financial controls |
| Responsible gambling records | Kept to support limits, exclusions, and safer gambling monitoring |
Your Data Rights At PlayLive
You have rights over your personal data at PlayLive. Contact support and submit a data request with enough account details to confirm your identity. Extra verification can be requested before data is changed or released, which helps protect your account from unauthorised requests. On a South African account, mismatched names, addresses, or payment details can slow down KYC and withdrawals.
Your PlayLive data rights include:
- Access to your personal data
- Correction of inaccurate details
- Deletion requests
- Restriction of processing
- Complaint submission to a data protection authority
PlayLive can refuse deletion when records must be kept for licensing, AML, payment, dispute, or responsible gambling reasons.
PlayLive Privacy Policy Updates
PlayLive may update the Privacy Policy when laws, licensing rules, platform tools, security processes, or data practices change. Important updates can be shared through the website, account messages, or other available communication channels. Continued use of PlayLive after an update means you accept the revised privacy terms. South African players should review privacy notices before submitting KYC documents, making withdrawals, or changing payment methods.
PlayLive may update the policy because of changes to:
- Legal requirements
- Curaçao Gaming Authority rules
- LOK framework obligations
- Platform tools
- Security processes
- Data handling practices